Need to return or exchange an item you’ve bought? We hope you’re completely happy with your Beautederm purchase. It is our goal to make sure every aspect of your shopping with us is exceptional. Please read our Returns and Exchange guidelines below:
Defective, Incorrect or Missing Item?
Kindly forgive us for this oversight. We are so sorry for any inconvenience caused.
If one of our products arrive damaged, incorrect, or faulty, simply send us an email at info@beautederm.sg within seven (7) days upon receipt of order, and we will do our best to rectify it!
If seven (7) days have gone by since the receipt of your purchase, unfortunately we can’t offer you an exchange.
Sale and Clearance Items
No returns and exchange apply to special offers, clearance offers or sale items.
How do I return an item to you?
Here are two (2) easy ways to return your item:
1. Returns by Mail
- Email info@beautederm.sg your return request with the following information:
- Order number (input on the subject field (i.e "Order #1007 for Return/Exchange")
- Contact information (name, phone number, email address)
- Name of the item/s purchased
- Reason for return (incorrect/missing item/defective product)
- Include photos or video of the product - Please wait for our email to obtain return authorization and receive further instructions.
- Pack your return in a well-padded envelope or box to prevent damage in transit.
- Mail your return back to Beautederm with the following included in the shipment:
- Original Beautemagic Packing Slip
- A note stating reason for return
For items received via our courier, and if the item is damaged, they will require photos of the inner and outer packaging for an investigation, otherwise no cover will be claimable.
2. Returns to Store Location
Visit our Beautederm store at 304 Orchard Rd., #04-101 Lucky Plaza, Singapore to return and exchange an item you purchased from beautederm.sg within seven (7) days of purchase. Please bring the original packing slip with you, and a proof of payment.
How long does it take to process a return?
Please allow up to seven (7) days for your return to be processed from the day we received your return package. We will notify you via text or email once we have processed your return.
Incomplete or incorrect shipping address
If your item is returned to us due to an incorrectly provided address by you, we can arrange to send out your shipment again. Please note that you will be liable for the re-shipping fee when we send out the item again.
Where should I mail my return?
To return your product, mail it to:
Beautederm Singapore
304 Orchard Rd., #04-101 Lucky Plaza, Singapore 238863
Other questions / concerns
Please refer to our Return Policy for additional information.
Or Contact Us if you have other questions or concerns not answered here.