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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQs) page. If you have a question that isn't answered here, please contact us.

The Basics

How can I contact you?

Want to send us some pizza (or snail mail)? Here’s our address:

Beautederm Singapore
304 Orchard Rd., #04-101 Lucky Plaza, Singapore 238863

Email Us

Message Us
+65 90264193
10am to 8pm, Available daily

We’re totally social too!
Facebook  |  Instagram 

What is your shipping policy?

Shipping fee starts from 5 SGD/kg. The total shipping cost will be calculated at the checkout page.

You can also check out our Delivery & Shipping page for more details.

What is your returns and exchange policy?

Your complete satisfaction is our top priority. We offer a seven (7) day return and exchange for our valued customers. 

Visit our Returns and Exchange page to know all the details.

Which method of payment do you accept?

Online Payment

  • Credit/Debit Card (Visa, Mastercard, American Express)
  • PayPal Express
  • Apple Pay
  • Google Pay
  • Pointspay

Bank Transfer

  • OCBC Bank
  • POSB/DBS Bank


  • Dash
  • PayNow
  • PayLah


Are your products genuine?

Yes. All of our products are sourced direct from Beautederm Corporation. When buying from our store, you can be certain that all products are 100% authentic.

We are an official Depot Distributor of all Beautederm products we carry in our store. Being an official distributor means you will never be charged more than the SRP (Suggested Retail Price) on any of our products.

Are all your products made in the Philippines?

All of our formulations (A.K.A the actual cream, liquid or oil that makes the product) are manufactured in the Philippines. Other materials for packaging or tools are sourced from local and overseas.

Do you use synthetic scents or colors?

NEVER! Every product we make is crafted within an FDA certified laboratory and 100% free of synthetic fragrances and colors, toxins, parabens, phthalates, triclosan, SLS or GMOs.

Can you notify me when a product is back in stock?

Yes! Please enter your email at the product page in the "notify me" box. You will receive an email as soon as that product is back in stock.

Reseller Program

Do you have a reseller program?

Yes! The Beautederm Reseller Program is designed to make selling Beautederm products easy so you can start earning right away!

Please visit our Reseller Program page for the complete details.

Is every product in Beautederm line available for resell?

Most of our products are available for resell individually. If you have any questions, please reach out and we’ll get you sorted straight away!

What are your terms of payment?

Orders are paid for in full at the time the order is placed. Once payment is verified, your products will be delivered to your shipping address.